Heloisa Facin

I have over 5 years of experience working in communications and customer engagement roles. Currently, I work as an Account Manager in Gusto assisting small business owners understand how to better use our software tools as well as provide the support they need to spend less time worrying about payroll and more focusing on their business growth.

Previously, I was a communications manager at a restaurant chain group in Brazil, managing internal communications, external relationships with customers and stakeholders. I also worked closely with directors setting strategic movements in order to expand brand visibility through our targeted audiences.

Competencies: project management, employee experience, writing and editing customer engagement, strategy builder, and corporate communications.